Axt Haus Limited – Terms and Conditions
Last updated: August 2026
Before booking or participating in any activities at Axt Haus, please carefully read and understand these Terms and Conditions. By making a booking, the person making the booking confirms that they have read and accepted these Terms and Conditions on behalf of themselves and, where applicable, all members of their group.
If you are making a group booking, you are responsible for ensuring that all members of your group are aware of and comply with these Terms and Conditions.
1. General Booking Conditions
Axt Haus Limited reserves the right to refuse or cancel a booking where reasonably necessary, including for health and safety, operational or unforeseen circumstances.
Axt Haus Limited reserves the right to refuse participation where, in our reasonable opinion, a participant is physically unable or medically unsuitable to take part safely, including where they are affected by an injury, illness or other condition.
Participants must not take part in axe throwing or any other activity while under the influence of alcohol or drugs. Anyone who appears to be intoxicated or otherwise unfit to participate will not be permitted to take part and will not be entitled to a refund.
All participants must follow the instructions of Axt Haus staff at all times. Failure to follow safety instructions may result in the participant being removed from the activity or venue without refund.
Participants must be aged 12 or over to participate in axe throwing.
Participants aged 12–17 must be accompanied by a parent or legal guardian aged 18 or over and must have the appropriate parental/legal guardian consent and waiver completed.
Axt Haus operates a Challenge 25 policy. Valid photographic identification may be required where a customer wishes to purchase alcohol and appears to be under 25.
A booking confirmation will be issued once a booking has been successfully completed.
Lane Sharing: Unless a private lane or exclusive booking has been specifically booked and confirmed, participants may be required to share a throwing lane with other customers. Axt Haus operates mixed-lane sessions, meaning your group may participate alongside other customers. By making a booking, you acknowledge and accept that your group may be participating alongside other customers.
2. Bookings and Payments
Bookings can be made through the Axt Haus website or directly with Axt Haus.
Unless otherwise agreed in writing, payment must be made in full at the time of booking to secure the reservation.
Bookings are subject to the cancellation and rescheduling terms set out below.
We accept card and cash payments. Cash payments must be made at the venue in advance of the booking.
Prices displayed on our website are inclusive of VAT where applicable.
3. Cancellations and Rescheduling
Requests to cancel or reschedule a booking must be made at least 72 hours before the scheduled session start time.
Cancellation or rescheduling requests must be communicated directly to Axt Haus Limited.
Bookings cancelled with at least 72 hours’ notice may be rescheduled, subject to availability. Any refund will be considered in accordance with the booking terms applicable at the time of purchase.
Bookings cancelled with less than 72 hours’ notice are non-refundable and may not be rescheduled.
Failure to attend a booking without prior notice will be treated as a no-show and will not be eligible for a refund or rescheduling.
These cancellation terms do not affect any statutory rights you may have under applicable consumer law.
4. Late Arrivals and No-Shows
We strongly recommend arriving at least 20 minutes before your scheduled booking time to allow sufficient time for check-in, waiver completion and the safety briefing.
Your session will begin promptly at the scheduled booking time and will finish at the advertised time. Late arrival will not normally result in an extension to your session.
If you arrive after your session has started, we will do our best to accommodate you where possible. However, if you arrive too late to join safely or without disrupting the session for other participants, we may not be able to allow you to participate.
Where a booking is on a mixed lane, late arrival can disrupt the experience and timing of other customers who have arrived on time. For this reason, we reserve the right to refuse participation to anyone arriving too late to join without causing significant disruption to the session. In these circumstances, the booking will not be eligible for a refund.
For group bookings and private events, delays caused by late-arriving participants may result in the session being shortened. The original session end time will generally remain unchanged.
Failure to attend a booking without prior notice will be treated as a no-show and will not be eligible for a refund or rescheduling.
5. Age and Other Restrictions
All participants must be aged 12 or over to participate in axe throwing.
Participants aged 12–17 must be accompanied by a parent or legal guardian aged 18 or over.
Participants aged 12–17 must have the appropriate waiver and consent completed by a parent or legal guardian aged 18 or over.
Children under the age of 12 are not permitted within Axt Haus.
Anyone suspected of being under the influence of alcohol or drugs will not be permitted to participate.
Anyone who becomes intoxicated or otherwise unfit to participate during their visit will be removed from the activity and may be asked to leave the venue without refund.
Axt Haus operates a Challenge 25 policy. We reserve the right to refuse the sale of alcohol to anyone who cannot provide acceptable photographic identification when required, or where we reasonably believe they are intoxicated.
Open-toed footwear, including sandals and flip-flops, must not be worn while participating in axe throwing. High heels are also not permitted while axe throwing. Anyone arriving in unsuitable footwear may be unable to participate and may not be entitled to a refund.
Only axes supplied and approved by Axt Haus may be used at the venue.
Outside food and drink are not permitted unless expressly agreed with Axt Haus in advance.
Smoking, including the use of cigarettes and other smoking products, is strictly prohibited inside the premises. Any designated outdoor smoking areas must be used where available.
Pets and animals are not permitted inside the venue, except for assistance dogs where applicable by law.
6. Health and Safety
Axe throwing and other activities at Axt Haus involve inherent risks. Participants must listen carefully to and follow all safety instructions given by Axt Haus staff.
Anyone who fails to follow safety instructions or behaves in a manner that could endanger themselves or others will not be permitted to continue participating and may be asked to leave the venue.
Participants must handle axes and all other equipment responsibly and only use equipment as instructed by Axt Haus staff.
Open-toed footwear and high heels are not permitted while participating in axe throwing.
Participants are responsible for informing Axt Haus staff of any condition, injury, mobility limitation or other circumstance that may affect their ability to participate safely.
If you have any concerns about whether axe throwing is suitable for you due to an existing medical condition or injury, you should seek appropriate medical advice before participating.
7. Waivers
All participants must complete and sign an Axt Haus waiver before participating in axe throwing.
The waiver confirms that the participant understands the nature of the activity and agrees to follow the venue’s safety rules and instructions.
Participants aged 12–17 must have the appropriate waiver and consent completed by a parent or legal guardian aged 18 or over.
A participant who refuses or fails to complete the required waiver will not be permitted to participate.
8. Code of Conduct
All participants are expected to behave respectfully towards other customers, staff and members of the public.
Aggressive, threatening, abusive, discriminatory, inappropriate or unsafe behaviour will not be tolerated.
Axt Haus reserves the right to remove any participant from an activity or the venue where their behaviour presents a safety risk, negatively affects other customers or staff, or otherwise breaches these Terms and Conditions.
Participants removed from an activity or venue due to their behaviour will not normally be entitled to a refund.
9. Photography and Media
Axt Haus may take photographs or video footage at the venue for marketing and promotional purposes.
We will make reasonable efforts to avoid using identifiable images of individuals who have expressly requested not to be photographed or filmed for promotional purposes.
If you do not wish to appear in promotional photographs or video, please inform a member of staff before your session begins.
Where specific consent is legally required for the use of an individual’s image, Axt Haus will obtain that consent separately.
10. Website and Promotional Information
We make reasonable efforts to ensure that information published on our website and promotional materials is accurate and up to date.
Occasionally, information may contain typographical errors or require updating. We reserve the right to correct such errors and update information where necessary.
Prices, availability, activities and packages may be subject to change.
Axt Haus is not responsible for the content of third-party websites accessed through links on our website.
11. Privacy and Use of Personal Information
Axt Haus Limited collects and processes personal information in accordance with applicable data protection legislation and our Privacy Policy.
Personal information provided when making a booking may be used for the purposes of processing and managing the booking, communicating with customers, administering waivers and providing services.
Where you have provided appropriate consent, we may also use your contact details to send marketing communications about Axt Haus, offers and events.
You can unsubscribe from marketing communications at any time.
Please refer to our Privacy Policy for further information about how we collect, use and protect personal information.
12. Cancellation by Axt Haus
Axt Haus Limited reserves the right to cancel or amend a booking where reasonably necessary, including due to unforeseen circumstances, operational issues, health and safety concerns or circumstances beyond our reasonable control.
Where Axt Haus cancels a booking and cannot offer a suitable alternative date or arrangement, customers will be offered a full refund of the amount paid for the affected booking.
Axt Haus will not be responsible for additional costs or losses incurred by customers as a result of a cancellation, except where required by law.
13. Liability
Participants acknowledge that axe throwing and other activities involve inherent risks and agree to participate responsibly and follow all safety instructions.
Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under English law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, Axt Haus Limited will not be responsible for loss or damage arising from a participant’s failure to follow safety instructions, misuse of equipment or failure to comply with these Terms and Conditions.
Participants are responsible for taking reasonable care of their own personal belongings while visiting the venue.
14. Complaints
We aim to provide an enjoyable and safe experience for all customers.
Any complaint should be raised with a member of staff as soon as possible so that we have an opportunity to resolve the matter during your visit.
If you wish to make a formal complaint after your visit, please contact Axt Haus Limited in writing or by email.
We will make reasonable efforts to investigate and respond to complaints promptly.
15. Amendments to These Terms
Axt Haus Limited may update these Terms and Conditions from time to time.
The Terms and Conditions applicable to your booking will generally be those in force at the time you make your booking, unless a change is required by law or relates to the safe operation of the venue.
The current version of these Terms and Conditions will be made available on the Axt Haus website.
16. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed to be removed or modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
17. Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website usage and enhance your browsing experience.
Please refer to our Cookie Policy for further information and details of how you can manage your cookie preferences.
18. Privacy Policy
Our Privacy Policy explains how Axt Haus Limited collects, uses, stores and protects personal information.
By making a booking, you acknowledge that you have been directed to our Privacy Policy and that your personal information will be processed in accordance with it.
19. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms and Conditions shall be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that may apply.
20. Acceptance
By making a booking with Axt Haus Limited, you confirm that you have read, understood and agreed to these Terms and Conditions.
Where you make a booking on behalf of a group, you agree to communicate these Terms and Conditions to all members of your group and, to the extent permitted by law, confirm that they will comply with them.